Privacy Policy
Southern Edge Coaching
Last Updated: January 5, 2025
1. Introduction
Southern Edge Coaching ("we," "our," or "us") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services or visit our website.
2. Information We Collect
We collect the following types of personal information:
- Name
- Date of birth
- Address
- Phone number
- Email address
- Personal history and background information relevant to coaching services
- Payment information (processed securely through Stripe)
- Website usage data
3. How We Collect Information
We collect information through:
- Our website
- Calendly booking system
- In-person meetings and consultations
- Direct communication (email, phone, etc.)
- Third-party service providers
4. Use of Your Information
We use your personal information to:
- Provide and improve our coaching services
- Schedule and manage appointments
- Process payments
- Send relevant communications and updates
- Maintain accurate records
- Comply with legal obligations
5. Information Sharing and Third-Party Services
We may share your information with trusted third-party service providers who assist us in operating our business, processing payments, managing appointments, sending communications, and maintaining records. All third-party providers are required to protect your personal information and may only use it for the specific services they provide to us.
These service providers have their own privacy policies and handle your data in accordance with their terms of service.
6. Data Retention and Security
We retain your personal information indefinitely unless you request its deletion. This allows us to maintain continuous records of our coaching relationships and services provided. You may request deletion of your information at any time, subject to any legal obligations we may have to retain certain records.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
8. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Opt-out of marketing communications
- Request information about how your data is used
- Withdraw consent for data processing
9. Cookies and Tracking
Our website uses cookies and similar tracking technologies to improve user experience and analyze website traffic. You can control cookie preferences through your browser settings.
10. Children's Privacy
We may collect personal information from children under the age of 18 only with explicit parental or guardian consent. When we collect information about children, we take additional steps to protect their privacy, including:
- Obtaining verifiable parental consent before collecting personal information
- Limiting the information collected to what is reasonably necessary
- Providing parents with the ability to review their child's personal information
- Allowing parents to request deletion of their child's personal information
Parents or guardians can review, update, or request deletion of their child's personal information by contacting us.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
12. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at [email protected].
13. Consent
By using our services or providing your personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.